This billing policy only applies to our Administrative Consultant Services. Click here to view our payment policy.
A deposit may be required for new clients before work can begin. Your deposit will be applied toward subsequent invoices.
OFFICE SERVICES: Invoices for Virtual Office Services (not including web design/maintenance services) will be sent with completed work and payment terms.
Invoicing will be completed on a weekly basis, and payment is due within 7 business days following invoicing unless other arrangements are specified in the agreement.
Invoices not paid in full by the due date are subject to a late fee of $10.00. Invoices will be sent via Email unless other arrangements are agreed on. Past-due accounts are subject to late fees and work stoppage.
Immediate payment via credit card is required upon completion of work PRIOR to the release of work. Based on customer payment history, we reserve the right to require payment in full upon completion of work prior to the release of work at any time.
There is a $35 returned check fee.
PROOFING: Final proofreading is the responsibility of the client. Any errors noted within 24 hours from delivery will be corrected free of charge.
By the Account Activation Date of each month, Global Office Services shall either:
(1) debit the client’s credit card (when such information has been provided by the client); or
(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to Global Office Services, LLC, by no later than the specified payment due date. Global Office Services, LLC shall be entitled to immediately terminate this agreement for the client’s failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client’s responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.
Service Fees
Certain services carry a setup fee charged by Global Office Services, LLC to the client, which the client must pay to have use of said services. If the client terminates this agreement, the client shall be responsible for any and all outstanding fees owed to Global Office Services and agrees to pay any and all fees incurred by the client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when the client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.
Return Checks
GOS charges a $35.00 fee for returned checks whether by checks or credit cards.
Customers who issue a returned check must submit future payments with a certified check or money order.
Credit Card Chargebacks
A $35.00 chargeback fee will be assessed for each credit card chargeback received by Global Office Services, LLC.
Refund policy
Refunds: If the client has retained the services for one year and has pre-paid Global Office Services, LLC for such services, refunds will be issued for any unused full month of the services upon the client’s request. Therefore, if the client’s account is canceled at any point during the one-year term, the client will be entitled to a refund for the months remaining after notice is given by the 25th day of the preceding month.
Please allow 3-6 weeks for check or money order payment refunds. Any request for cancellation must be received via email, fax, or regular mail. You will be contacted by email or regular mail for confirmation upon the cancellation of your account. Please note cancellations over the telephone are not accepted.
Late Fees: All past due account over 7 days is subjected to a late fee of $25. Accounts over 14 days will be automatically suspended and deactivated.
Account Deactivations
Any account deactivated due to non-payment will require a reactivation fee of $25.00 prior to reactivation.
All accounts suspended for 30 days will be terminated, no exception.
Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection and may be reported to a collection agency for billing and reporting to all national credit reporting agencies. In the event of collection, you will be liable for collection costs, including attorney’s fees, court costs, and collection agency fees.
Cancellation Refunds
You may cancel at any time. As a policy, we DO NOT refund partial monthly fees to accounts. We give refunds for unused full months of web hosting and other services if you prepaid for them. We require 14 days’ notice for a cancellation. There are no refunds offered or promised after 14 days.
To cancel your account, please read these instructions.
Backup Your Information and Retrieve Your Email First: Be sure you have backups of all your account information before you issue your cancellation request. We are not responsible for any of your account information after you notify us to cancel your account. This information includes but is not limited to your Web site, and any email left on your account.
Domain name registration and related add-on domain services are NON-REFUNDABLE.
Hosting
If we provide hosting services at the end of your contract, you will continue to be billed the hosting fee monthly, quarterly, or yearly. During the life of the contract, you are not allowed to change your hosting provider. After this time, you may change your hosting provider if you so desire.
Pertain to Business Forms
We at Global Office Services, LLC are not legal attorneys, so please consult a lawyer or other experts knowledgeable in the laws of certain forms on this website.
Refusal of Service
We reserve the right to refuse, cancel or suspend service at our sole discretion.
Limitation of Liability
Global Office Services, LLC shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Global Office Services ‘ servers going offline or being unavailable for any reason whatsoever. Furthermore, Global Office Services, LLC shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any website from one of Global Office Services’ servers. All damages shall be limited to the immediate termination of service.
Violations
Violations of these Acceptable Use Policies should be referred to us. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.
Disclaimer
Global Office Services, LLC cannot be liable for system downtime, crashes, or data loss. We cannot be held liable for any predicated estimate of profits that a client would have gained if their site was functioning. Certain services provided by Global Office Services are resold. Thus, certain equipment, routing, software, and programming used by Global Office Services are not directly owned or written by Global Office Services, LLC. Moreover, Global Office Services holds no responsibility for using our clients’ accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Global Office Services, LLC sees fit.
